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FAQs

What is PawTeacher™?

PawTeacher™ is system of recordable sound buttons designed to help you teach your dog to communicate. It is inspired by Christina Hunger's work with her dog Stella.

Who created PawTeacher?

The PawTeacher™ button system was developed by Robert, C++ Developer, and Lea, awesome pet mom!! They always wanted to hear what their pets had to say and after many trials and errors they were able to develop the BEST pet button training system

Where are you based? 

We started in Minessota but now we travel around the world 

Where are the sound buttons and tiles manufactured?

Like nearly every electronic device on the planet, buttons are manufactured in China. We are currently looking for manufacturers in United States, South America and Europe. 

Where does my kit ship from? 

Because we just launched, in order to get it to you as quickly as possible, we are shipping directly from Hong Kong. We are scaling up production and working to get inventory over to the United States, but at this early stage doing so would add a five-week shipping delay as the kits make their way over here by boat. None of us like these long shipping times, but there's not much more we can do given the level of demand and the current state of global logistics.

Where can I purchase PawTeacher™ products?

PawTeacher™ products are available exclusively on this website. Soon they will also be available in Amazon

What are the buttons made of?

The buttons are made of ABS plastic and contain electronics. 

Does the product come with a start up guide?

Each kit comes with a guide to getting started. We are also creating a small video course + digital files so you can be up to date with the latest news on PawTeacher™ tips and tricks

Do you offer a training guide or classes?

At the moment we are not able to do classes do to the high demand. We are working very hard to create weekly Zoom calls so we can help you train your pet with our PawTeacher™. Sign up to our newsletter so we can let you know when we open!

Do you have any intention to have a smaller size for smaller breeds?

Our system is designed to accommodate both the smallest and largest dogs. For small dogs, the buttons are designed to require very little pushing force. 

The product I ordered doesn't work with me and my pet. Can I return it?

Please refer to our refund policy

The product I received is broken/defective. How can I return it?

We stand behind our products and will happily replace parts that don't work. Please refer to our refund policy for more details. 

My sound button sounds bad/distorted. What's going on?

If you're only experiencing this with one of your sound buttons, you may be eligible for a replacement. If it's occurring with all of them, the most likely scenario is that the sound received by the microphone is too loud – by experimenting with the volume of your voice and positioning the button further away from you while you're recording, you can significantly improve the button audio and reduce distortion.

Will I get tracking number for my order?

Yep! We will be sending over tracking information for your order as soon as we have it. Please refer to your order confirmation email for your planned ship date. 

Do you ship internationally? What carriers do you use?

We ship internationally via a range of couriers and postal services depending destination country and real-time estimates of  courier delivery times. 

How long will it take to receive my order?

Shipping speeds vary depending on the option chosen. Please note Postal Services (Standard, HKExpress, DHL Ecommerce) can take more than 5 weeks due to the heavy volume caused by the pandemic and the backlog from the holiday season. They also provide limited tracking, only updating the milestones.

Do you have an affiliate program?

We do! Eligibility is based on your learner's level of progress: everyone with a dog or other learner who has demonstrated success with PawTeacher™ is welcome. Just email us to know more!!